Shipping and Delivery

Vismaya offers free ground shipping on all domestic orders above $ 75 (excluding HI/AK/PR).

Orders are shipped business days only, Monday through Friday. Vismaya does not process or ship orders on Saturday, Sunday or company observed holidays.

If you are a Vismaya lover living abroad, please email us at info@vismaya.com or contact our customer service representative on 1-888-VISMAYA (1-888-847-6292) to get options for where you can get a Vismaya product

Please note, if you ship your order using a shipping service not offered by Vismaya, such as a shipping forwarder, the status of the tracking information sent will not account for the shipping forwarder's tracking once your package changes hands. Any package shipped using a non-partner shipping service will not be refunded or reshipped if lost, stolen or damaged. Vismaya is not responsible for any shipping fees, taxes or tariffs incurred as a result of these third-party shipments.

SHIPPING FEES

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

All domestic orders will be shipped and delivered within 3-10 business days, unless you select an alternative.

We ship to PO Box addresses. Overnight and expedited delivery is available for these addresses.

If an invalid address is provided, there may be a delay in processing your order.

During the holidays our shipping times may vary. Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.

DELIVERY OPTIONS AVAILABLE IN THE UNITED STATES

Delivery Service	Cost	Estimated Delivery Time
Standard Ground	FREE on orders over $75	3 - 7 Business Days
2Day Delivery	As Actual	Two business days if your order is placed before 2 pm PST
Standard Overnight Delivery	As Actual	Next business day if your order is placed before 2 pm PST

Ground Shipping fees for all orders under $75 shall be as per actuals.

Shipping Restrictions.

Due to restrictions from our financial partners or restrictions by law, Vismaya does not ship to the following locations: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, and Zimbabwe.

SHIPPING STATUS

Vismaya partners with multiple shipping carriers. Once your order has shipped, you will receive an email providing your tracking number and carrier information. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Information regarding any backordered or out-of-stock items will be included in a separate email. Please note, if you ship your order using a shipping service not offered by Vismaya, such as a shipping forwarder, the status of the tracking information sent will not account for the shipping forwarder's tracking once your package changes hands. Any package shipped using a non-partner shipping service will not be refunded or reshipped if lost, stolen or damaged. Vismaya is not responsible for any shipping fees, taxes or tariffs incurred as a result of these third-party shipments.

TRACKING YOUR ORDER

There are three ways to track your order:

Log into your customer account on our website. You can view your order history and track each individual order you have placed.
Tracking information is available by visiting the carrier's website. Once there, enter your tracking number and review the most up-to-date information regarding your package.
Contact our Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday-Friday 9:00am - 5:00pm PST and a representative will gladly inform you on the status of your order.